Order Tracking

DO YOU ALREADY HAVE A TRACKING CODE?

Visit the website: https://global.cainiao.com/ and put your tracking code in the search, ready!

YOU STILL DON'T HAVE A TRACKING CODE?

Rest assured, your code will be automatically sent to your email within 7 to 12 business days after your product is posted.

If you have not received your tracking code after the period, send us an email to contato@ferlyan.com.br with the tracking request.

Please note that the average delivery time is 2 to 8 weeks. If your order does not arrive by the delivery deadline, we will offer you a full refund and you will be able to keep the product free of charge when it arrives.

We remind you that it is essential what you send your order number in the email, otherwise it will not be possible to fulfill your request.